Frequently Asked Questions
General Questions
What is Outerknown?
Outerknown is a sustainable apparel brand committed to creating high-quality, ethically made clothing for men and women. Our mission is to blend style and sustainability without compromise.
Where can I buy Outerknown products?
You can shop our full collection online at sustainablesapparel.com. We also partner with select retailers worldwide.
Do you offer international shipping?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on your location.
Orders & Shipping
How long does shipping take?
Delivery times depend on your location and the shipping method selected. Typically, orders arrive within 3–7 business days in the US and 5–14 business days internationally.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information.
What is your return policy?
We accept returns within 30 days of delivery for a refund or exchange. Items must be unworn, with tags attached.
Sustainability & Materials
What makes Outerknown sustainable?
We prioritize eco-friendly materials like organic cotton, recycled polyester, and hemp. Our factories meet strict ethical and environmental standards.
Are your products Fair Trade certified?
Many of our products are Fair Trade Certified™, ensuring fair wages and safe working conditions for workers.
Do you use recycled materials?
Yes, we incorporate recycled fabrics whenever possible to reduce waste and environmental impact.
Product Care
How should I wash my Outerknown clothing?
Follow the care instructions on the label. We recommend washing in cold water and air-drying to extend the life of your garments.
Do you offer repairs?
We encourage repairing clothing to reduce waste. While we don’t offer a repair service, we provide care tips to help maintain your items.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts?
Yes, we occasionally run promotions. Sign up for our newsletter at sustainablesapparel.com to stay updated.
Still have questions?
Visit sustainablesapparel.com for more details.